About

Zenloop is a customer experience management platform built around NPS and survey-based feedback. It helps brands systematically measure customer satisfaction, identify churn drivers, and close the loop with customers across channels.

App description and features

Combined with Laioutr, Zenloop captures customer feedback along the storefront journey — especially post-purchase and post-interaction — so that commerce, CX, and product teams can continuously improve the experience based on structured voice-of-customer data.

• NPS, CSAT, and CES surveys across touchpoints
• Closed-loop workflows and alerting on detractor feedback
• Analytics and dashboards for CX improvement programs
• ... and many more, please have a look into our app store.